Help & Support Centre

Frequently Asked Questions

Shipping cost depends on origin, destination, service, package weight and other considerations.
Calculate Time and Cost helps you to compare delivery times and published rates for sending Sky Flex Logistics shipments to destinations around the world.
Using the tracking number automatically assigned to your shipment, visit your country or territory’s Sky Flex Logistics homepage and enter the number in the track window. You can enter multiple tracking numbers if needed.
You’ll be able to see the shipping date, the current location of the package and the estimated arrival date, as well as verify the arrival of your shipment.
If you’re using Quantum View Manage®, WorldShip®, Sky Flex Logistics CampusShip® or Sky Flex Logistics My Choice®, you can set preferences to receive email or text notifications.
When you create a shipment, you can assign it a reference name or number that aligns with your customers’ or your business systems.
This reference can contain letters and/or numbers, and can be a Purchase Order (PO) number, a customer’s job number, a Bill of Lading number or even a group of words that identifies the shipment.
To use this reference to track your shipment, go to the main Tracking page and select Track by Reference.
Input your reference in the Shipment Reference field, indicate whether your shipment is package or freight, and select your shipping dates. Then select the Track button.